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Prepayment & prepaid funerals

  Introduction

There are three primary reasons why people consider buying a 'funeral in advance' or making funeral arrangements for themselves and paying for them now:

  Further information

Funeral expenses are made up of two separate parts:

1. Funeral Directors' own charges for their services and the products they provide such as a coffin, staff and overheads etc; and

2. Disbursements, fees that are usually paid for by the Funeral Director but these products and services are supplied by a third party with the Funeral Director having no direct control over them. The disbursements include a cremation or burial fee, Doctor's fees, a Minister's fee, flowers etc.

Important

Most funeral plans will allow the Funeral Director's charges to be pre-paid in full and guarantee that the plan holder will not have to pay any more in the future. This is NOT usually the case with Disbursements because the Funeral Director has no control over the future increase in charges made by someone else. Therefore, disbursements costs paid in advance may have to be 'topped up' at the time of the funeral.

Security of Funds

If you are considering joining a prepaid funeral scheme you need to be absolutely confident that the future cost of the Funeral Director’s charges, which represent the majority of funeral costs, will be covered. A few questions now will give you peace of mind before you part with your savings. Check that your money will be buying a guaranteed Whole of Life Policy or go straight into an independent trust fund that is accounted for separately to the funeral planning company. Make sure you know what you are getting for your money and find out how much the non-refundable administration charge will be.

The security of your funds must be the key concern to consider; other concerns you should satisfy yourself about are:

  • Does the plan you are considering provide a contribution towards the cost of fees and charges outside the control of the Funeral Director such as crematorium fees, doctor's certificates and the basic minister's fee? (This does not usually include the minister's travelling expenses.) These charges are known as disbursements and make up an essential part of the overall funeral cost.

    If you wish to be buried it is important to know what the plan covers, most plans only allow for a contribution due to escalating charges relating to the cost of burials. (Some council authorities charge double fees for non-residents wanting to be buried within their area. These charges may not be included in any plan, but you do need to be aware of them.)

  • Does the plan guarantee to cover the cost of specified Funeral Director's services, when required — no matter what the costs might be in the future?

  • Does the plan cover the removal of the deceased day or night? Some plans may not cover the cost of an out-of-hours removal and you need to be aware of any extra costs.

  • Does the plan include the removal of the deceased from anywhere in the United Kingdom?

  • If you move to another part of the country can you take your plan with you or can you get your money back?

  • Is the funeral planning company a member of an established trade organisation such as the Funeral Planning Authority?

If you are considering a prearranged funeral plan, please take the time to make a Will if you have not already done so. See Making a will

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  Concerned about the increasing cost of funerals?

Perhaps we can help.

  The 'Green Funeral Plan from Perfect Choice'

Peace of mind

Everyone has a different idea about the kind of funeral they would like and inevitably the life we live today will be reflected in the type of funeral we will have; whether it is your concern for the environment and the world our children and grand children will grow up in, it could be your dedication to the Church that influences the venue for the service or it could be that you just ‘want to keep things simple'. All your wishes and requests can be accommodated within the Green Funeral Plan from Perfect Choice.

Financial security

Perfect Choice Funeral Plans are operated by NAFD Services Ltd., a company formed by the National Association of Funeral Directors with the specific aim of looking after a client's investment and providing peace of mind. All monies received by the Company for a Perfect Choice Funeral Plan will be used to purchase a Whole of Life Assurance Policy with Ecclesiastical Life Limited. The Whole of Life Policy will be owned by the Company for the purpose of providing a funeral. The policy ensures that the funds will be available to pay the Funeral Director without further recourse to you or your personal representatives.

Terms and Conditions are detailed below.

Exclusive to this website – The Green Funeral Plan from Perfect Choice

Exclusive to this website is the 'Green Funeral Plan' that will enable anyone with a concern for the environment to choose a coffin made of recycled material such as cardboard or made of a natural material that is grown in a sustainable way such as bamboo or willow.

Other environmental considerations may include a woodland burial with a tree planted on the grave instead of a traditional headstone. For many people the very thought of cremating an expensive coffin would be completely contrary to the way they live their day to day lives. Whatever your thoughts The Green Funeral Plan will give you a starting point for how you would like your funeral to be. For further information and guidance please use the
online enquiry form.

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  The 'Green Funeral Plan' – the way nature intended

The Green Funeral Plan offers you a simple, straight forward funeral arrangement with a choice of environmentally friendly coffins and with the flexibility to add your own individual wishes whilst still retaining all of the dignity and attention to detail you would expect.
It includes:

The Green funeral Plan is flexible and you can add to or change it at any time in the future.

Please note: different cemeteries have different regulations in terms of purchasing plots. If you let us know which cemetery you would prefer to use we will make the necessary enquiries on your behalf and work with you to ensure your wishes are fulfilled as far as possible.

Funeral Directors' Charges (Guaranteed Services)

The Green Funeral Plan from Perfect Choice

The service of the Funeral Director, support and assistance

Provision of all necessary funeral arrangements

Professional advice on Certification and Registration of Death

Conveyance of the deceased, within a ten mile radius, to the Funeral Director's premises

Care of the deceased until the cremation or burial takes place

A choice of environmentally friendly coffins including Cardboard Coffin with outer Coffin Cover (See the Coffin Cover page), Bamboo Coffin or a Willow Coffin

Provision of a hearse to convey the Deceased to the nearest Cemetery or Crematorium

Disbursement Contribution

A contribution of £700 is included to contribute to Doctor's Certificates, Minister's fee and a cremation fee, or towards the cost of a burial.

Disbursement charges are third party costs that are outside the control of the Funeral Director. The Perfect Choice Funeral Plan guarantees to cover a rise in the total cost of the amount paid towards third party costs in line with movements in the ‘All Items’ UK measure of the Retail Price Index (RPI) as produced by the Office for National Statistics. If, however, disbursements increase at a rate in excess of RPI movements then the balance shortfall must be paid for at the time of the funeral.

Price of the Green Funeral Plan

£2,270

Administration Charge (Non refundable)

£95

If you would like further advice, a brochure and quotation, please use the online enquiry form or simply download a PDF version of the brochure (1.94 Mb) by clicking here.

If the Green Funeral Plan does not meet your requirements please use the online enquiry form to find out about other Perfect Choice Funeral Plans which may be more suited to you or we can arrange for a Funeral Director to discuss your individual requirements directly.

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  Instalment options

Choice of Instalment Plans. Typical APR 10.5%

The Green Funeral Plan from Perfect Choice

12 monthly payments (7.2% APR):

1st Payment
11 payments of
Total Credit
Total Amount Payable over 12 months
Additional Cost

 

£290.22
£195.22
£2,147.42
£2,437.64
£72.64

24 monthly payments (11.1% APR):

1st Payment
23 payments of
Total Credit
Total Amount Payable over 24 months
Additional Cost

 

£199.42
£104.42
£2,401.66
£2,601.08
236.08

36 monthly payments (10.5% APR):

1st Payment
35 payments of
Total Credit
Total Amount Payable over 36 months
Additional Cost

 

£167.64
£72.64
£2,542.40
£2,710.04
£345.04

48 monthly payments (10.1% APR):

1st Payment
47 payments of
Total Credit
Total Amount Payable over 48 months
Additional Cost

 

£151.75
£56.75
£2,667.25
£2,819.00
£454.00

60 monthly payments(10.3% APR):

1st Payment
59 payments of
Total Credit
Total Amount Payable over 60 months
Additional Cost

 

£142.67
£47.67
£2,812.53
£2,955.20
£590.20

If you choose to pay by instalment options, you will need to post the direct debit form and a cheque for your first payment to us. You will be sent a credit agreement regulated by the Consumer Credit Act 1974 confirming the terms of payment. This agreement needs to be signed and returned.

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  Your questions answered

Which Funeral Director will you use?

We will contact a Funeral Director in your local area who is a member of the National Association of Funeral Directors (NAFD) and an Accredited Perfect Choice Seller, to carry out your chosen funeral. If that Funeral Director cannot or will not for any reason perform your funeral, we will appoint an alternative Funeral Director for you. If necessary we also reserve the right to appoint a different or new Funeral Director to carry out your chosen funeral.

What happens if I move to a different part of the country?

The NAFD has so many members you should be able to transfer your plan to an accredited Funeral Director near your new home.

What happens if I die abroad?

The Green Funeral Plan does not cover the cost of a funeral abroad, or the cost of repatriating the deceased. It is therefore important that your travel policy adequately covers this eventuality. Usually a travel policy will cover the cost of repatriation to a local Funeral Director, at this point your Green Funeral Plan will become effective.

Can I buy a funeral for someone else?

Yes. We find that many people choose this option, perhaps for relatives who have limited financial means or who are unable to make the necessary decisions themselves.

Can I pay for my Green Funeral from Perfect Choice by instalments?

Yes, you are able to pay over a number of different set terms from 12 months to 5 years.

Is the plan guaranteed to cover the entire cost of the funeral?

The Plan is guaranteed to cover the cost of the Funeral Director's charges specified within the Purchase Agreement. Any money you may have paid towards the cost of payments to third parties will rise in line with the Retail Price Index (RPI)*. These payments include doctors, clergy and crematorium fees etc. If the cost of these payments increase at a rate in excess of the RPI, then your next of kin/executor will be required to pay for the shortfall.

*please refer to section 4.4 of the Terms and Conditions below for full details.

Who is eligible?

Anyone aged 18 or over. There is no upper age limit.

Can my arrangements be changed or cancelled?

Yes. All you need to do is contact us about any changes you wish to make (bearing in mind there may be an additional cost). If you choose to cancel the plan after 14 days from the date of purchase you will receive a full refund, less the administration fee.

Is there Value Added Tax ("VAT") on a funeral?

Your Plan price does not include VAT because VAT is not currently charged on a funeral service. However, if VAT becomes chargeable on all or part of a funeral service in the future, your Estate or your Personal Representative must pay that VAT at the time of the funeral.

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  Terms and Conditions

Perfect Choice Funeral Plans

1. General

1.1 The Perfect Choice Funeral Plan (the Plan) is operated by NAFD Services Ltd. (the Company) which has been formed by the National Association of Funeral Directors of the United Kingdom (NAFD). The object of the Plan is to provide a mechanism by which individuals may arrange and pay for a funeral before death occurs.
1.2 Applications to purchase a Plan may be made only through a funeral directing firm that is a member of NAFD and an Accredited Representative of the Company.
1.3 These Terms and Conditions are subject to English Law.

2. The Service

2.1 Any details provided in the Plan literature are designed to give a general description of the services and goods to be supplied. The Company will not be liable for any change in specification but goods and services will be of an equivalent quality and suitability.
2.2 The service will always be provided in accordance with the recognised best practice and to the highest standards in accordance with the Code of Practice of NAFD as applicable.

3. Securing a Perfect Choice Funeral Plan

3.1 Having selected the style and type of funeral and been informed of the cost of the service, a formal application is made by completing the Purchase Agreement and, through the Funeral Director,

forwarding it together with the appropriate remittance to the Company.
3.2 Receipt of the formal Purchase Agreement and remittance implies that you acknowledge:
a. the information contained in the Purchase Agreement is correct
b. you accept these Terms and Conditions
c. you wish to be admitted as a Plan Holder.
3.3 If the Company accepts your Purchase Agreement (and it reserves the right not to do so) you will receive a Certificate of Entitlement, together with confirmation that you are a Perfect Choice Funeral Plan Holder and a guarantee that the service will be carried out at no further cost (subject to the provisions of Clauses 4.2, 4.4 & 5.4).
3.4 Your Certificate of Entitlement provided under Clause 3.3 should be kept in a safe place as it will be required at the time of making the funeral arrangements.
3.5 Should your Certificate of Entitlement, or other relevant papers be lost, copies may be obtained from the Company, which reserves the right to make a charge for this service.

4. Exclusions

4.1 The Company will not be liable to arrange or pay for a funeral unless the Certificate of Entitlement is produced and the funeral is carried out by a Funeral Director as specified in Clause 5.
4.2 The Company will not be obliged to provide any items or

services other than those forming part of your Purchase Agreement. Any additional services that may have been requested or required (for example, should you die abroad) will be charged to your personal representatives by the Funeral Director. In such cases the Company will carry out its obligations under the Plan so far as possible provided that your personal representatives have confirmed their liability for any additional expense.
4.3 Some of the services provided by a Perfect Choice Funeral Plan have to be provided by third parties (e.g. crematorium and cemetery authorities). While the Company will use all due care in the use of such services it cannot accept responsibility for any failure by such third parties to meet any particular standard.
4.4 The Perfect Choice Funeral Plan guarantees to cover a rise in the total cost of the amount paid towards third party costs in line with movements in the "All items" UK measure of Retail Price Index (RPI) as produced by the Office for National Statistics. If, however, third party costs increase at a rate in excess of the RPI movements then you or your representatives must pay the balance. Third party costs include all external payments which are outside the control of the Funeral Director.

5. The Funeral

5.1 Your funeral will normally be carried out by the Funeral Director.


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  Instalment Terms and Conditions

1. The Instalment Payment Option is subject to the normal Terms and Conditions applicable to the Perfect Choice Funeral Plan Purchase Agreement and to the following additional terms.

2. This is NOT an insurance policy, and part payment does not in any way entitle a Plan to be carried out in full. If an Instalment Payment Option is taken, the following rules will apply:

a) Full entitlement under the Plan is only effective from the date of the final payment.

b) If a funeral arrangement is required BEFORE the final payment has been made, then the Plan Holder or the Plan Beneficiary’s representative(s) shall elect either to:

(i) Make full and final settlement of all remaining instalments of all sums outstanding under the Plan. Upon such payment, all arrangements made under the Plan to which this Instalment Payment Option arrangement applies will be deemed to be in force.
or
(ii) Receive a refund of a proportion of the Sum Assured based on the total of the payments made compared to the total payments due under the agreement LESS the Management Fee paid as specified in your Purchase Agreement. This refund will benefit from a rise in line with movements in the ‘All items’ UK Measure of Retail Price Index (RPI) as produced by the Office for National Statistics.

c) If Option 2b)(ii) is exercised, then the arrangements with NAFD Services Ltd. will be deemed to be terminated, and NAFD Services Ltd. will have no further liability under the terms of that Plan. Any subsequent funeral arrangements shall be made at the prices prevailing at the time they are made.

d) In the absence of payment under 2b)(i) of the above within 14 days of the death of the Plan Beneficiary, the Plan Beneficiary’s representative(s) shall be deemed to have

made an election under 2b)(ii).

3. Upon completion of this form the Plan Holder or Plan Beneficiary (whichever is applicable) shall be contractually bound to make payment of the total amount payable, plus the Management Fee, by way of instalment payments; subject only to 2b) above.

4. All payments shall be made to NAFD Services Ltd. Designated bankers by Direct Debit.

5. The Plan Holder or Plan Beneficiary (whichever is applicable) may, upon giving written notice to NAFD Services Ltd, be entitled to make early settlement of outstanding instalments under the Agreement. NAFD Services Ltd. shall, upon receipt of a written request, provide a settlement figure for such early settlement.

6. Should the Plan Holder or Plan Beneficiary (whichever is applicable) decide to terminate this Agreement, they should make written application to NAFD Services Ltd. Refunds may only be made upon application to, and with the approval of, the Directors of NAFD Services Ltd. Once such a termination is approved by the Directors, NAFD Services Ltd. will have no liability under the terms of that Perfect Choice Funeral Plan Agreement which shall become null and void. Subsequent funeral arrangements shall be made at the prices prevailing at the time they are made.

7. In the event of an instalment due under the Plan not being made by the due date (as advised by NAFD Services Ltd.) then, after a period of 15 working days has elapsed, subject to NAFD Services Ltd. having used reasonable endeavours to notify the Plan Holder or the Plan Beneficiary (whichever is applicable) of non-payment under this Agreement, then the Plan Holder or Plan Beneficiary (whichever is applicable) will receive a refund of a proportion of the Sum Assured based on the total of the payments

made compared to the total payments due under the agreement LESS the Management Fee paid as specified in your Purchase Agreement.

8. The Perfect Choice Funeral Plan guarantees to cover a rise in the total cost of the amount paid towards third party costs in line with movements in the "All items" UK measure of Retail Price Index (RPI) as produced by the Office for National Statistics. If, however, third party costs increase at a rate in excess of RPI movements then you or your representatives must pay the balance. Third party costs include all external payments which are outside the control of the funeral director.

9. If you have a complaint about your Instalment Plan, please write to us first at:

Perfect Choice Funeral Plans
Beaufort House, Brunswick Road,
Gloucester GL1 1JZ.

or telephone 0800 633 5626

or email
perfectchoice@nafds.co.uk

We will acknowledge all complaints within five working days. Your complaint will be investigated at a senior level within NAFD Services Ltd. and we will aim to respond in writing within four weeks. If, after four weeks, we have not completed our investigation, we will write and tell you what progress we have made. We will then write to you again within another four weeks with our response or with an update on our progress. If you are unhappy with our response, or we have not completed our investigation within eight weeks of receiving your complaint, you can complain to:

The Financial Ombudsman Service
South Quay Plaza,
183 Marsh Wall,
London E14 9SR.

Tel 0845 080 1800

Email:
enquiries@financial-ombudsman.org.uk

Website:
www.financial-ombudsman.org.uk

Complaining to the Ombudsman will not affect your legal rights.



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